Processing of personal data

We consider ensuring the right to data protection very important, therefore we will dedicate all the necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as and with any other legislation applicable on the territory of Romania. As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services ours, including through our website or apps available on your mobile phone.

 

We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy.

 

Who we are and how you can contact us

 

SELF TRUST is the commercial name of SELF TRUST SRL, having its registered office in Iași, Strada Bucium no. 34, with order number in the Trade Register J22/786/1999, unique tax registration code RO 12345038 (hereinafter "SELF TRUST" or "we"). For the purposes of data protection legislation, we are the controller when we process your personal data.

 

As we are always open to your views, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact us.

 

What categories of personal data we process

 

We generally collect your personal data directly from you, so you have control over the type of information you give us. By way of example, we receive information from you as follows:

 

When you send a request, you send us: e-mail address, name, phone number, address and other optional data;

 

When you place an order through the form, you provide us with information such as: desired product, name and surname, delivery address, phone number.

 

On our website and smartphone application we may store and collect information in cookies and similar technologies, according to the Cookie Policy.

 

We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. We also do not wish to collect or process data of minors under the age of 16.

 

 

To improve our services

We always want to give you the best online shopping experience. To do this, we may collect and use certain information about your User behavior.

 

We base these activities on our legitimate interest in carrying out commercial activities, always taking care that your fundamental rights and freedoms are not affected.

 

 

For recording telephone conversations with SELF TRUST representatives

When you interact with SELF TRUST representatives by phone, these phone conversations may be recorded to analyze the quality of our services and your level of satisfaction in order to improve them. You will be informed of this before the start of the call, and if you continue the phone call, we will consider that you have given your consent for the recording of the conversation. If you do not agree with the recording of the phone call, you can contact us through the other dedicated channels, mentioned in the Contact section, including Online Support chat. You can withdraw your consent at any time during the call or afterwards. However, the withdrawal of consent will not affect the processing already carried out on the basis of your consent or the registration already carried out.

 

 

To whom we transmit your personal data

 

As appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:

 

– marketing / telemarketing service providers;

 

– market research service providers;

 

 

We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.

 

To which countries we transfer your personal data

 

As a general rule, your personal data is stored and processed on the territory of the European Union and the European Economic Area (EEA) but also on WIX or Google servers.

 

In the event that your personal data will be transferred outside the European Union or the EEA, the transfer will be carried out (a) on the basis of a decision of the European Commission by which it decides that the third country in question provides an adequate level of protection, ( b) based on mandatory corporate rules or (c) based on standard contractual clauses adopted by the European Commission. Additionally, in the situation where we identify that one of these measures is not sufficient to ensure an adequate level of protection, on a case-by-case basis, we will adopt additional technical and/or organizational security measures in accordance with the recommendations of the European Commission.

 

You can contact us at any time, using the contact details set out above, to find out more information about the countries to which we transfer your data, as well as the safeguards we have put in place in relation to these transfers.

 

 

How we protect the security of your personal data

 

SELF TRUST SRL implements adequate technical and organizational measures to ensure the security of personal data. These measures include protection against unauthorized access, loss or alteration of data.

 

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.

 

The transmission of your personal data is done using encryption algorithms of the WIX platform and we store them on the WIX servers, ensuring data redundancy.

 

Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data will be seen and used by third parties unauthorized parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.

 

Data Retention

Personal data will only be kept for the period necessary to achieve the purposes for which it was collected or according to applicable legal requirements.

 

User Rights

According to the GDPR, users have the following rights in relation to personal data:

 

The right of access and information.

The right to rectification.

The right to erasure.

The right to restriction of processing.

The right to data portability.

The right not to be subject to an automated individual decision.

To exercise these rights or for any questions regarding the processing of personal data, please contact [office@selftrust.ro].

 

 

Response time. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask if you can tell us exactly what you want to receive or what you are concerned about. This will help us act faster and shorten the response time to your request.

 

Third Party Rights. We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.

 

 

Changes to the Policy

This Personal Data Processing Policy may be revised periodically to reflect legislative or practice changes. Any changes will be displayed on the website.

 

Contact

For any questions or concerns related to the processing of personal data, please contact us at [office@selftrust.ro].